Basic systems and desktop support continue to be part of the core services in this strategy. However, these services are extended to include one or more of the additional technical services to augment significantly the support provided to instructors using e-learning.  

Core services  

• computer systems and desktop support.
• Supplementary technical services include one or more of the following:
• media production support;
• local WebCT support (or support for alternative learning management system);
• specialized e-learning applications licenses and support;
• maintenance of a local learning object repository;
• local professional development services related to technical topics.

For example, instructors who receive enhanced technical support may have access to local support for WebCT, which enables synchronous conferencing. Production support for media may be available to instructors. In some instances these services are provided by students. Faculties or departments may elect to support learning-object repositories.